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Returns and Exchanges

Return Policy

49.jpgReturns
 
Feel Roxy is very confident in the quality of our merchadise but if for some reason you are not satisfied, please follow the steps below:
1. Contact us via email to obtain Authorization Number.
2. No Returns will be accepted unless you provide the Authorization Number.
3. Write a note with the reason for the return on the bottom of your invoice received.
4. Pack and secure your item (s) in its original package, along with invoice.
5. Send back the item (s) to the address listed below.
The cost of returning the item (s) to us is your responsibility.
Items must be returned within 15 days of the arrival date in new, and unwashed condition. NO exceptions.
Original shipping charges are not refundable.
All Butt Lifters, Padded Panties, Body Slimmers, Butt Pads, and Accessories on sale or clearance are non-refundale and non-exchangeable.
Please note that once your order leave our warehouse we are not responsible for any loss, theft or undeliverable package (s).
We can only accept returns or exchanges sent back to us within 15 business days of receiving them. No return or exchanges will be accepted if underwear is used, distressed, scented, or otherwise damaged. We reserve the right to refuse returns on items that may not meet hygiene regulations.
Note: All items must be clean and unused. Please do not wear lotions, perfume, tanning, powders or deodorant when trying on your purchase. Marks, stains or scents may make items non-refundable.
Each return is subject to 20% re-stocking fee.

Send Your Return To:

Feel Roxy Inc.
5663 Balboa Ave.
Suite #489
San Diego, CA 92111

 
 
Exchange
 
1. Contact us via email to obtain Authorization Number.No Returns will be accepted unless you provide the Authorization Number.
2. If you need to exchange your merchandise for a different size, color or different model, we cannot be responsible for return shipping charges unless we made an error on the shipment contents.
Item (s) must exchange within 15 days of the arrival date in new, clean, and undamaged condition. NO exceptions.
3. Pack and secure your item (s) in its original package, along with invoice.
4. Write a note on the bottom of your invoice with the style, color, and the size you want your item to be exchange with.
All Padded Underwear, Butt Lifting Panties, Body Shapers, Butt Pads, and Accessories on Sale or Clearance are final Sale and they are not refundable or exchangeable.
5. Your package with item (s) to be exchange should be dated no later than 15 days from the arrival date.
Note: All items must be clean and unused. Please do not wear lotions, perfume, tanning, powders or deodorant when trying on your purchase. Marks, stains or scents may make items non-refundable or exchangeable.

Send Your Exchange To:

Feel Roxy Inc.
5663 Balboa Ave.
Suite #489
San Diego, CA 92111

 

 

Wholesale Returns

Sorry, we do not accept wholesale returns.



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